How do i stop shoplifting

how do i stop shoplifting

How do I stop shoplifting?

Oct 21, 10 effective ways to prevent shoplifting in your retail store: Keep your store organized and tidy. Know common shoplifting tactics. Optimize your stores layout. Install security cameras. Add mirrors to your store. Use customer service as prevention. Use signage to deter thieves. Train your. Sep 27, A great way to prevent theft is through proactive customer service. If an employee is actively engaged with a customer, then it is very hard for the thief to steal. They know they are being watched. Use customer service to prevent shoplifting, it's your best weapon. Offer to take hung items to a dressing room for the client.

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Looking for the best tips, tricks, and guides to help you accelerate your business? Use our research library below to get actionable, first-hand advice. Shoplifting is a thorn in the side of all retailers. In this article, we go through 10 loss prevention tips to help businesses prevent shoplifting. We may receive compensation from partners and advertisers whose products appear here.

Compensation may impact where products are placed on our site, but editorial opinions, scores, and reviews are independent from, and never influenced by, any advertiser or partner. These days, smaller brick-and-mortar retailers face several growing challenges: the rise of e-commerce competition, disruption and how to check current address with uscis caused by the COVID pandemic, and many others. An unorganized store is an ideal playground for shoplifters.

Making sure products are constantly pulled forward on shelves, for example, makes it easier for staff to notice missing quantities of items, and makes it more difficult for thieves to inconspicuously swipe items from fully-stocked shelves. However, avoid overstocking display shelves or units with too many products, so you can clearly view how much stock is out at any one time. Embed regular tidying and stock organization tasks into your everyday practices, and even how to wrap a wine bottle with fabric so during busy retail periods such as Christmas, Thanksgiving, and Black Friday.

Shoplifters are constantly coming up with what foods are halal in australia ways to thieve without getting caught. Knowing the most common ploys and behaviors shoplifters employ will help you be on guard in your own store:.

Each store has its own ideas about how to display products and design their floor layout, but there are several ways to optimize store layouts to help prevent store theft. This gives staff a good chance of spotting shoplifters before they leave the store, and also serves as a deterrent if thieves know they have one last hurdle to pass before exiting. The grid layout is one of the more popular store layouts as it helps customers move easily around the store, but also ensures any shoplifters have to pass the checkout area before leaving.

Source: Smartsheet Software. This means keeping product displays below eye level, keeping high-ticket items behind lock and key, and making sure your store has good lighting. Security camera systems have a threefold purpose: they act as a deterrent to shoplifters; they allow staff to monitor the whole store and people who might be acting suspiciously; and if shoplifters do steal, there will be evidence identifying them to help with prosecution.

Mirrors are great tools to reduce blind spots and increase visibility of both products and people in both large and small stores.

You can purchase anti-theft mirrors of all sizes, shapes, and angles of visibility to use in your store. Many retailers use mirrors to improve staff visibility of the store floor. Source: Insight security. One of the easiest and cheapest ways to prevent shoplifting is by leveraging your customer service practices. Here are some ideas to help use retail management and service techniques in the battle against shoplifters:.

Retail stores commonly use signage to what is 8 in ppmv thieves extra aware that the store has taken anti-theft measures. These signs usually how do i stop shoplifting people of installed cameras, whether the store is part of a local anti-theft group, and that shoplifters can expect to be prosecuted. Again, signs are a low-cost way to let thieves know you are alert and they will face consequences for shoplifting.

All staff should know how to spot scams such as price switching and false returns, and they should also know about standard anti-theft protocols, such as the size of bags allowed in your store.

Implement a shoplifting policy that details how staff are expected and not expected to act when it comes to dealing with shoplifters. Good retail inventory management practices will also help minimize shoplifting. Inventory management features found in retail POS systems help retailers track inventory and spot shrinkage patterns. For example, a retail software system might show that a large number of a certain item has gone missing in the last month, and this item might be both easily swiped, and currently placed in a low visibility area.

This kind of information gives retailers insights into how to beef up their retail theft prevention techniques. Use inventory management tools to identify your most expensive inventory, and work out a plan to protect these items. As technology advances, you can leverage software to help prevent shoplifters. Digital marketing can accelerate your business, but it can also be overwhelming.

Let our experts walk you through the basics including 6 strategies you can implement and how to decide which one to tackle first. Easily save this file to your computer or print it using the link below. You will also receive an email with your download.

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2. Be aware of common shoplifting tactics

SeventhSense () Great Answer (2) Flag as Well, its a good start that you want to stop shoplifting and get help If youre motivated enough to stop, just constantly tell yourself everyday. Maybe just say in your head, or out loud Dont shoplift or something. Apr 25, Wait until the suspect exits the store. Before you can legally detain a shoplifter, you must see them conceal the merchandise, watch them the entire time to make sure they don't dump the merchandise and wait for them to exit the store with the merchandise still concealed on them or in their personal belongings%(36). Jul 19, To Stop or Not to Stop Your department and company need to consider how much impact shoplifting is actually having on profitsand then react accordingly. There are other aspects of shrink occurring in your buildings that contribute to the bulk of your shrink woes. These aspects are more controllable and much safer to address.

A male shoplifting suspect has been coming into Store three times a week for as long as anybody can remember. You can feel it. No more excuses needed for the boss. Today you are going to be stopping the shoplifter that nobody else has been able to get. You have spent the last ten minutes following the suspect through the store, tracking him carefully from the moment he entered. You know and understand the steps of the apprehension process. You never lose sight of him.

He definitely still has the merchandise as he passes all of the open and operating registers, failing to declare the merchandise in his coat. At this point, most seasoned loss prevention agents LPA begin to experience a rush of adrenaline and a stream of internal dialogue:. You decide that your pre-stop requirements have been met and cautiously follow the suspect out to the sidewalk in front of the store.

I am an LP agent with this store, and I need to speak with you privately back in store, please. What happens now? How have you presented yourself? Did you run up and grab his shoulder? Did you walk past him to approach him from the front?

Were you professional, yet firm? Were you nervous and unsure, or perhaps a bit aggressive and confrontational? Does the shoplifter run? Does he swing at you? Does the shoplifter return to the LP office willingly? Does he produce unpaid merchandise when asked? The safety of the LP agent, customers, and the shoplifter, as well as thousands or even millions of dollars in potential litigation, are all at risk and dependent upon the answers to these questions during an apprehension scenario.

If any portion of this scenario is handled incorrectly, even just slightly, the results could be inconvenient, expensive, or even tragic.

Even if everything was handled correctly, was it worth the risks? Anyone who has worked in the LP industry for more than ten years has probably seen some significant changes in loss prevention processes and technology. In addition, exception-based reporting programs and advanced prescriptive analytics have evolved into enterprise-wide data-mining systems that are helping to diagnose shrink issues throughout the store. But one aspect of the industry has not evolved over the years. One process that remains essentially unchanged over the years is the shoplifter apprehension.

Regardless of the new technology or technique used to get to the point of detention, once LP agents get outside the store and are face to face with the suspect, the process is about the same as it has always been. They are unarmed, unequipped, and often alone. Their job then requires them to confront an unknown suspect about a crime that has just been committed. These facts have remained the same since the first shoplifter was detained many decades ago. For years, we have hired entry-level LP professionals and, in most cases, provided them with rigorous training dedicated to the apprehension of external theft candidates.

We have embedded in their heads the necessity to ensure that they observe some form of the following steps prior to making an apprehension:. We have gone to great lengths to warn the trainee about the danger of the non-productive detainment bad stop and the potential for dangers that can occur when engaging physically with a shoplifter. But there is a push for results. So emphasized is the need for productivity that some companies still base loss prevention associate reviews and performance metrics, if not entirely, at least in part, on apprehension statistics.

Instead, a more politically correct description is usedhours per apprehension HPA , that is, hours worked divided by number of apprehensions made during the week, month, or year. Could this pressure also lead to the associate displaying increased anxiety, excitement, or adrenaline-fueled behavior during the apprehension process? Aside from mistakes by the LPA that lead to a conflict with a shoplifting suspect, there may also be unknown variables in play pertaining to the suspect.

For example, the subject could have an active arrest warrant, could be in possession or under the influence of a foreign substance, or could be experiencing a feeling of desperation with nothing to lose. A significant number of the LP professionals interviewed for this article believe that violence in shoplifter apprehensions for whatever reason is increasing, leading to more injuries and even deaths of, not only, LP personnel, but customers and shoplifters as well.

In , the National Retail Federation released results of a survey of their members that found shoplifting incidents turn violent 13 percent of the time. You can still find examples of apprehension-related violence in our Breaking News posts on a regular basis. Senior loss prevention professionals have lived through changing times. Take the weapons, for example. When I first worked in LP in the s, there were maybe a handful of knives that we would take off shoplifters. Now, however, I have a small shoebox full.

Many LP departments were forced to drastically cut payroll with the economic downturn. This may have been a contributing factor to apprehension-related violence. In many retailers, departmental cuts led to only one LP agent working at a time.

It has reduced options for the LPA in acquiring help from the store teams. The team was making shoplifter apprehensions with three people outside and one in the camera room. It was rare that someone would run, and even rarer for them to fight. The teams are running at 80 to hours per week, and people are making shoplifter stops on their own. Being alone, the scary feelings, the rush of adrenalineall of those factors contribute to poor decision making and potentially disregard of no-contact or non-apprehension policies.

Consider the scenario presented at the beginning of this post. Anyone with any foresight would probably agree that this is creating a situation fraught with potential disaster. Even police officers rarely have the opportunity to see a crime through from occurrence to detainment, at least not with the same frequency that LP agents do.

Police officers typically arrive after the crime has taken place and are well equipped with batons, handcuffs, pepper spray, actual arrest powers, side arms, and plenty of backup. The LPA intervenes during the crime and often has nothing more than a walkie-talkie or cell phone for backup. Traditionally, loss prevention programs were built on the foundation of shoplifter apprehension. This function was leveraged as one of shrink reduction, not one of crime prevention or punishment.

But does it make sense now? Does stopping shoplifters have the kind of impact on shrink that we once thought? Again, the answer is no. The impact of shoplifting and the apprehension of offenders on shrink is still an open question and often a topic of heated discussion. Ask twenty different members of the LP industry what percentage of their shrink issues can be attributed to shoplifters, and you will likely get twenty different answers.

In a poll, more than 70 percent of participants placed shoplifting at less than a quarter of their yearly shrink. Most of these professionals agree that shoplifter concerns vary with different retail models, but that regardless, the actual impact is a small fraction of yearly shrink when compared to other causes.

Add to this that we are probably only actually apprehending a small fraction of that small fraction, and questions can be raised about the necessity to focus on shoplifting at all. This comes out to less than 1 percent of total shrink. One percent! If this is accurate, this is a staggering statistic. Even when a substantial margin of error is factored in, this data does not support the philosophy of any loss prevention program that spends the bulk of their time and capital investing in the apprehension of shoplifters.

And when the high control risks for injury, death, and litigation are thrown into the equation, it makes even less sense. In analyzing a report developed by Merchant Analytic Solutions, if we credit shoplifting external as roughly 24 percent of yearly shrink, consider all of the control risk that is associated.

Now look at the 76 percent of other losses. These represent the bulk of our concerns and have the lowest risks associated with mitigation. As an industry, we allocate 70 to 80 percent of our budgetary distribution toward the high control risk, low-impact factor of external theft.

How does this make sense? There is some truth in that quote. Shoplifting is an easy-to-identify, easy-to-blame occurrence that happens in every retailer. The gut feeling for many in retail, especially operators, is that shoplifters are the primary cause of shrink. Even though we have multiple data with colorful pie charts that say otherwise, shoplifters still somehow get top billing.

Think about your last visit with the store manager in one of your high-shrink locations. Assuming that you discussed shrink strategy, what was the first thing the manager blamed? When are you guys going to catch him? More often than not, something along this line is the default answer, and often through no fault of the store manager.

Perhaps they also have not been trained on how to actually diagnose and fix the other 76 percent of their losses. So what they are left with is what is happening right in front of themshoplifting. This has led to a tremendous influx of SRAs at the front registers, manifesting themselves as line voids, price modifications, and generic SKU entries.

This could have led to hundreds, if not thousands of dollars in deteriorated margin and shrink across multiple SKUs in a number of categories and departments.

But my LP associate caught it, and now we are working together to ensure that the issue is corrected. A companywide shift in LP culture and focus can help get you to that point. Moving the focus away from external theft and more onto the controllable elements of shrink can help:. Some retailers are at the forefront of this evolution in LP culture. Consider the results of a Fortune 25 specialty retail chain that began undergoing a shift in culture in with excellent results.

The company focusnot just LPwas shifted from an apprehension-driven external-theft mindset to one of operational knowledge and holistic vision.

2 thoughts on “How do i stop shoplifting

  1. Tim Newman Gaming yeah i find ot so hard to watch the post trial and the scene at the end cuz it hurts so much

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